The e-commerce business is predicted to achieve between $5.5 trillion worldwide in 2022, and over $7 trillion by 2025. With a lot room to develop, e-businesses need to sustain with the quick improvement of technological options that may improve the e-shopping expertise for patrons: from chatbots that may help consumers, synthetic intelligence (AI) to assist on-line retailers find out about prospects, augmented actuality to amplify product expertise, and extra.
novomind AG is without doubt one of the fastest-growing software program corporations in 2022 that specialises in e-commerce and customer support options for B2B and B2C purchasers worldwide. Synthetic intelligence is without doubt one of the principal cores of novomind, which presently gives over 250 purchasers from totally different industries with a broad portfolio of options and companies: synthetic intelligence, automated store techniques, product data administration (PIM), omnichannel commerce, customer support software program, market connections, chatbots that may help prospects’ queries, and extra.
novomind efficiently accomplished its 2021 fiscal 12 months with promising outcomes, reporting €49.3 million in revenues, a 7% improve in comparison with 2020 (€46.1 million). The corporate’s subsidiaries, together with novomind MEA (Center East and Africa) and novomind Egypt, performed a vital function in its substantial progress over time.
Different notable achievements of novomind embrace the addition of 35 new prospects from totally different industries, together with a males’s vogue home Carl Gross, Europe’s largest motorbike clothes and expertise firm Detlev Louis, building firm Viebrockhaus, and a 10-year partnership with Hagebau, Germany’s largest DYO retailer.
Some notable prospects of novomind are Volkswagen, within the space of digital customer support and Müller and C&A, within the space of digital gross sales.
“Our prospects and companions can relaxation assured that our high precedence is at all times to make sure that all information is given the very best attainable degree of safety.” Stated Stefan Grieben, CEO of novomind AG.
Grieben is a pc scientist with 20 years of expertise at novomind. He served in numerous areas —from software program improvement to gross sales after which heading enterprise areas. He grew to become the corporate’s CEO in early January after working for 20 years within the firm, which was led by its founder: Peter Samuelsen, who’s now the primary shareholder and advisor.
novomind Sees Extra Progress in 2022 and Broader Market Enlargement
Prompted by the optimistic outcomes of its monetary 12 months, novomind plans additional progress for the remainder of 2022. Grieben mentioned that the corporate noticed a sustained spirit of optimism by the tip of 2021, and want to hold that momentum to additional solidify its market place.
novomind has been profitable to date in increasing its attain to the Center East, Asia, and Africa. However Grieben says that he sees within the Asian market a “sturdy demand for digital gross sales alternatives, for instance by way of WhatsApp, Line or different messengers in international locations like Singapore, Thailand, Malaysia and Indonesia.”
Grieben added that two different challenges are organising name facilities in South Africa and incentivising Germans to make use of chatbots and buying help. “For instance, in Dubai, the affinity for digital recommendation is larger, even in hospitals you may guide appointments by way of WhatsApp. Mentally, we’re not prepared for that in Germany.”
Moreover investing in product improvement, novomind is trying to find essentially the most gifted people to hitch its board. In Germany, it has opened branches in Rostock, Weimar, and now Lübeck. These areas are near universities and faculties and will subsequently provide certified IT graduates to enter “the business of the long run.”
At this tempo, Samuelsen believes the corporate has the potential to develop at double-digit charges yearly with 50% of gross sales accomplished overseas. Alongside the income progress, the corporate’s workforce —which is presently over 450 staff— is predicted to surge by 50 extra folks, in accordance with Grieben.
The e-commerce business is predicted to achieve between $5.5 trillion worldwide in 2022, and over $7 trillion by 2025. With a lot room to develop, e-businesses need to sustain with the quick improvement of technological options that may improve the e-shopping expertise for patrons: from chatbots that may help consumers, synthetic intelligence (AI) to assist on-line retailers find out about prospects, augmented actuality to amplify product expertise, and extra.
novomind AG is without doubt one of the fastest-growing software program corporations in 2022 that specialises in e-commerce and customer support options for B2B and B2C purchasers worldwide. Synthetic intelligence is without doubt one of the principal cores of novomind, which presently gives over 250 purchasers from totally different industries with a broad portfolio of options and companies: synthetic intelligence, automated store techniques, product data administration (PIM), omnichannel commerce, customer support software program, market connections, chatbots that may help prospects’ queries, and extra.
novomind efficiently accomplished its 2021 fiscal 12 months with promising outcomes, reporting €49.3 million in revenues, a 7% improve in comparison with 2020 (€46.1 million). The corporate’s subsidiaries, together with novomind MEA (Center East and Africa) and novomind Egypt, performed a vital function in its substantial progress over time.
Different notable achievements of novomind embrace the addition of 35 new prospects from totally different industries, together with a males’s vogue home Carl Gross, Europe’s largest motorbike clothes and expertise firm Detlev Louis, building firm Viebrockhaus, and a 10-year partnership with Hagebau, Germany’s largest DYO retailer.
Some notable prospects of novomind are Volkswagen, within the space of digital customer support and Müller and C&A, within the space of digital gross sales.
“Our prospects and companions can relaxation assured that our high precedence is at all times to make sure that all information is given the very best attainable degree of safety.” Stated Stefan Grieben, CEO of novomind AG.
Grieben is a pc scientist with 20 years of expertise at novomind. He served in numerous areas —from software program improvement to gross sales after which heading enterprise areas. He grew to become the corporate’s CEO in early January after working for 20 years within the firm, which was led by its founder: Peter Samuelsen, who’s now the primary shareholder and advisor.
novomind Sees Extra Progress in 2022 and Broader Market Enlargement
Prompted by the optimistic outcomes of its monetary 12 months, novomind plans additional progress for the remainder of 2022. Grieben mentioned that the corporate noticed a sustained spirit of optimism by the tip of 2021, and want to hold that momentum to additional solidify its market place.
novomind has been profitable to date in increasing its attain to the Center East, Asia, and Africa. However Grieben says that he sees within the Asian market a “sturdy demand for digital gross sales alternatives, for instance by way of WhatsApp, Line or different messengers in international locations like Singapore, Thailand, Malaysia and Indonesia.”
Grieben added that two different challenges are organising name facilities in South Africa and incentivising Germans to make use of chatbots and buying help. “For instance, in Dubai, the affinity for digital recommendation is larger, even in hospitals you may guide appointments by way of WhatsApp. Mentally, we’re not prepared for that in Germany.”
Moreover investing in product improvement, novomind is trying to find essentially the most gifted people to hitch its board. In Germany, it has opened branches in Rostock, Weimar, and now Lübeck. These areas are near universities and faculties and will subsequently provide certified IT graduates to enter “the business of the long run.”
At this tempo, Samuelsen believes the corporate has the potential to develop at double-digit charges yearly with 50% of gross sales accomplished overseas. Alongside the income progress, the corporate’s workforce —which is presently over 450 staff— is predicted to surge by 50 extra folks, in accordance with Grieben.
