Authorized chatbots collect data from customers, course of that knowledge, discover relevant authorized data and provides the consumer recommendation or refer them to a certified lawyer if essential.
Listed here are the overall steps of how authorized chatbots operate:
Info gathering
The chatbot gathers knowledge from the consumer through queries or prompts, which can embody the character of the authorized situation, the placement and another related data.
When a consumer first accesses the chatbot, a message asking concerning the nature of their authorized drawback is exhibited to them. Suppose the consumer responded that they’ve a visitors ticket and want to contest it. To amass the relevant data, the chatbot asks for extra particulars, together with the placement, time and nature of the infraction.
Processing the info
The chatbot examines the info it gathers, utilizing machine studying methods to grasp the consumer’s authorized issues and ship related data.
Discovering an relevant response
The chatbot searches its database or information base for relevant authorized data and sources resembling legal guidelines, laws and instances.
Giving route
Primarily based on the info gathered and examined, the chatbot offers the consumer route or authorized recommendation. This might entail recommending a plan of motion, providing authorized paperwork, or pointing the consumer towards appropriate supplies or companies.
Within the case of a visitors ticket, the chatbot’s response could embody steps to dispute the ticket or present data on visitors legal guidelines. The chatbot may additionally provide to generate the required authorized paperwork or present a hyperlink to a related useful resource.
Referring to a lawyer
If the consumer’s authorized drawback is sophisticated or outdoors the chatbot’s scope of experience, it could refer them to a certified lawyer for extra assist.
